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Payment Policy

Effective Date: July 24, 2026 Last Updated: July 24, 2026

This Payment Policy describes how payments for paid ticket Bookings are handled on Eventrix. It supplements our Terms & Conditions and Refund & Cancellation Policy.

1. Payment Methods

Paid Bookings are designed to be paid for using the methods our payment gateway supports for Indian transactions — typically cards, UPI, net banking, and popular wallets. All prices are in Indian Rupees (INR).

2. Razorpay Processing

2.1 Payments are processed through Razorpay, an RBI-regulated payment aggregator, or another payment gateway we may engage from time to time.

2.2 When you pay for a Booking, you are redirected to the payment gateway's own secure checkout — you enter your payment details directly into that interface, not into the Eventrix app or its servers.

2.3 Once the gateway confirms a payment, it notifies our backend (via a webhook), which confirms your Booking. Duplicate or repeated notifications for the same payment event are automatically deduplicated so you are never charged or booked twice from a single payment.

3. What Payment Information Is NOT Stored

We do not store, and our servers never receive:

  • Your full card number, CVV, or card expiry date;
  • Your bank account number or net banking credentials;
  • Your UPI PIN.

We store only: the payment amount, currency (INR), payment status (pending/success/failed/refunded), and a gateway-issued reference/transaction ID used to reconcile your Booking. This reference ID cannot itself be used to charge you or access your payment method.

4. Payment Verification

4.1 A Booking is only confirmed once the payment gateway has confirmed a successful payment.

4.2 Where our systems receive a payment confirmation for a Booking that has already been cancelled or refunded in the meantime, the payment is still recorded for accounting purposes, but the Booking itself is not silently reopened.

5. Refunds

5.1 Refund eligibility, the request process, and processing timelines are governed by our Refund & Cancellation Policy.

5.2 Approved refunds are issued back to your original payment method through the payment gateway.

6. Failed Transactions

6.1 If a payment fails or is not completed, no Booking is confirmed. You may retry the payment.

6.2 If an amount appears to have been debited from your account for a failed or incomplete payment, this typically reflects a temporary hold by your bank rather than funds we have received — such holds are usually reversed automatically by your bank within a few business days. If it persists, contact us with your payment reference so we can investigate with our payment gateway.

7. Organizer Payouts

7.1 Organizers receive payouts to their registered UPI ID after deduction of the applicable platform commission and any gateway processing fees, released a short period after the relevant Event concludes.

7.2 Payout mechanics (commission calculation, timing) are also described in our Terms & Conditions §5.5 and §8.

8. Status of Live Payment Processing

Automated, fully live payment-gateway processing is in the process of being finalized for the App. We will not enable paid ticket collection for a given payment method until the corresponding gateway integration is live and secure. This Policy will be kept accurate and up to date as functionality is activated.

9. Contact

Support Email: support@eventrix.app

For payment disputes and chargebacks, see our Refund & Cancellation Policy §6.