← All policies

Contact & Grievance Policy

Effective Date: July 24, 2026 Last Updated: July 24, 2026

1. General Support

For general questions, account help, or feedback, contact us at:

  • Email: support@eventrix.app
  • Phone: +91 72492 10279
  • In-app: Settings → Help & Support, which also lists answers to common questions.

We aim to respond to general support queries within a reasonable time, though response times may vary with volume.

2. Grievance Officer

In accordance with Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and consistent with the grievance-redressal expectations of the Digital Personal Data Protection Act, 2023, we have designated a Grievance Officer to address complaints regarding this App, its Content, or the handling of your Personal Data.

  • Name: Suffiyan Shaikh
  • Email: grievance@eventrix.app
  • Phone: +91 72492 10279
  • Postal Address: Pune, Maharashtra, India

What You Can Raise With the Grievance Officer

  • A complaint about content posted by another user (see our Community Guidelines);
  • A concern about how your Personal Data has been collected, used, or shared;
  • A request to exercise a right described in our Privacy Policy (access, correction, deletion) that hasn't been resolved through normal in-app means;
  • A dispute regarding a Booking, refund, or payment that hasn't been resolved through general support.

Response Timelines

  • Complaints are acknowledged within 24 hours of receipt.
  • Complaints are resolved within 15 days of receipt, in line with the timelines prescribed under the IT Rules, 2021. Complex matters (e.g., involving a third-party payment gateway investigation) may take longer to fully resolve, but you will receive a status update within this window regardless.

3. Escalation

If a grievance is not resolved to your satisfaction through the Grievance Officer, our formal dispute resolution process (negotiation, then arbitration) is set out in our Terms & Conditions §16.

4. Reporting Content or Abuse

To report content that violates our Community Guidelines, or to report suspicious/abusive account activity, use the same contact details above and describe what you observed, including where and when.

5. Security Vulnerability Reports

To report a security vulnerability, see our Security Policy §8.